Decor Lighting offer a Refund Policy to all customers with proof of purchase in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) ("Act").
To the extent permitted by law, Decor Lighting:
- limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
- is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
- is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.
Damaged or faulty items
If you notice that any of your items are damaged when you receive your delivery, please refuse the delivery and contact us to arrange re-delivery of a replacement.
If you discover after delivery that any items are damaged, please report this to us as soon as possible using this simple form. We’ll contact you to arrange collection of your damaged items and to send you a replacement or issue a refund. If you choose to receive a refund, we will refund you in full to your original payment method, including any delivery charges you paid if your whole order is being refunded. To help ensure a swift refund please also complete a returns form and attach it to your item.
We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition, and that you re-package them in their original packaging wherever possible.
DISPATCH AND DELIVERY
|Up to||Up to|
|Adelaide Metro||1 day||7 days|
|South Aust Regional||3 days||10 days|
|Elsewhere in Australia||8 days||15 days|